Email Setup Guides

Android Email Configuration.pdf (400 KB)
Thunderbird Email Setup.pdf (100 KB)
Thunderbird Email Client Setup.pdf (200 KB)
Outlook Email Setup.pdf (100 KB)
Mac Mail Email Setup.pdf (200 KB)
iOS 10 Email Configuration.pdf (1 MB)
Windows 10 Mail Configuration.pdf (100 KB)
iOS 12 Email Configuration.pdf (1 MB)​​
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go to standard web mail

GO TO PONCACITY.NET WEB MAIL

WHAT BROWSERS CAN I USE TO VIEW MY WEBMAIL?

• ​​Microsoft Internet Explorer 9.0 and higher
• Mozilla Firefox 2.0 and higher
• Chrome 1.0 and higher
• Safari 3.2 and higher
• Konqueror 3.5 and higher
  
  

While basic webmail features will work on mobile browsers (e.g. iPad, Android Tablet), the full webmail feature set is not officially supported on mobile browsers. We recommend mobile users to use the basic interface.

Note: You may be able to view the Webmail interface on other, unsupported browsers; however, some features may produce unexpected results.

HOW MUCH STORAGE SPACE DOES MY EMAIL HAVE?

Basic email accounts provide 5 GB of server side storage for archiving messages. Premium Email accounts comes with an expanded 15 MB storage size. You can send messages up to 25 MB in size.

Larger email accounts are available upon request. The maximum size for email messages, including any attachments, is 35 MB; however, when attachments are sent over the Internet, they must be encoded, and this encoding increases the size of the message. The size increase can sometimes be more than 25 percent. We recommend that you not try to send attachments that are larger than 25 MB.

If you have a Premium email you may access the online file storage feature. If you want to share large files, we recommend that you use the Files feature that is part of Webmail.

HOW TO COMPOSE A NEW MESSAGE, ADD AN ATTACHMENT AND INSERT A HYPERLINK

1. Click Mail, and then click Compose.
2. Enter the email address of the person you want to send the message to in the To field. For multiple addresses, separate them with a comma. 
3. You can send a carbon copy or a blind carbon copy of the message to other addresses by entering addresses in the Add Cc or Add Bcc field. 
   Note: If you send via Bcc, the other recipients will not be able to see who else the message was sent to.
4. In the Subject field, enter a subject for your email message.
5. In the large text area below, type the body of your message. 
6. When you are finished writing your message, click Send to send your message.
   
   

Adding attachments to a message

1. While composing an email message in Webmail, click Attach a file. You can find this option in the toolbar and the message area, and you can click either one.
2. From the pop-up window, select the file you want to attach to your message, and then click Open.
3. Click Upload.
4. The file is now attached to the message.

Inserting a hyperlinkYou can insert hyperlinks in your messages so that, when the recipient clicks on the link, the associated web page opens.
To insert a hyperlink in an email

1. In the body of your message, enter the text that you want to make into a hyperlink.
   This can be the actual location or URL (such as http://www.example.com) or any text (such as click here).
2. Highlight the text by holding down the left mouse button as you drag the cursor over the text.
3. Click the Insert/Edit link icon, and the Insert/Edit Link window appears.
4. In the Link URL field, enter the link destination, for example, http://www.example.com and select the desired options.
   • From the Target drop-down list, choose whether you want the link to open in the same window or a new window.
   • In the Title field, enter a description that will be displayed when the recipient moves their cursor over the link
5. Click Insert.

HOW TO SEARCH IN WEBMAIL

1. In the Mail folders section, select the folder that you want to search.
2. From the search drop-down list in the top-right corner of the window, select the type of search criteria you want to use.
3. Type your search criteria in the search field and then press Enter.
4. Any messages in the selected folder that match your search criteria are displayed. 

HOW TO FORWARD YOUR MAIL

This tutorial will show you how to automatically forward email from your Webmail address to another email address.

Email that has been identified as spam by our system will be trapped by the Webmail Spam filter and will not be forwarded. The reason for this is that when a piece of spam email is forwarded by our server, the receiving server considers us to be the source of the spam even though we weren't the original sender.

If too much spam email is forwarded by our system, it can result in our forwarding server being blacklisted. Blacklists temporarily prevent any email from being forwarded for all email addresses in our system. This is extremely disruptive to our customers. By filtering email for spam before forwarding, we can provide a more reliable email forwarding service.

If an email from legitimate senders is going to your Spam folder, you can add their email addresses or domains to your Allowed Senders list. This will mark all email from those senders as safe, and all new messages from those senders will be forwarded.

To forward email from your email account to another email address
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1. Click Settings.
2. In the Settings pane, click Mail Forwarding.
3. In the Forwarding Recipients text box, enter the addresses to which you want to forward your messages. Be sure to separate multiple addresses with a comma.
4. Click to put a check in the Enabled box.
   Note: To leave a copy of forwarded messages in your Webmail account, click to put a check in the Keep local copy box.
5. Click Save.

WORKING WITH WEB FOLDERS